Q. How can you offer a NO FIX - NO FEE service when most other companies charge for
running diagnostics and engineer time even
when they can't repair the laptop or the parts are too expensive?
A. We are confident that
our IBM trained engineers will repair 95% of the computers we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We actively discourage uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs.
Q. What is the postage for returning the laptop?
A. We charge £18 delivery/insurance for laptops being returned to a
UK mainland address. You can also arrange for collections from our premises
and only pay your own courier service.
Q. How long do repairs take?
A. It really depends on the exact nature of the fault. Most backlights,
keyboards, LCDs and broken power socket pins can be repaired in 1-2 days, when parts are
in stock, otherwise 4-5 days. Video and motherboard faults usually take 2-5 days
because extensive testing is required after repairs. Same day repairs need
to be prearranged to ensure that engineer time and parts are allocated for the job -
please call.
Q. What happens if my computer develops the same fault during the 90 day
warranty period.
A. We have a very low returns rate, about 1 in 50 repairs. With all complex electronics there is a small chance that a fault may
recur. We
aim to give all warranty jobs top priority and fix the fault quickly. We
also reimburse the postage for warranty returns. If the
fault can't be repaired then a FULL REFUND will be given for the initial
repair and the laptop returned to you.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
One of the UK's finest Netbooks, Fujitsu and Compaq laptop repair facilities. Our engineers are trained to fix problems like vertical lines on screen, power connector, LCD Screen and trackpoint control on most Netbooks, Fujitsu and Compaq laptops. We can service almost all laptops and notebooks, except Apple products.
