Q. How can you offer a NO FIX - NO FEE service when most other companies charge for
checking the laptop and engineer time even
when they can't repair the laptop?
A. Our aim is to only profit from successful repairs. We are confident that
our expert engineers will repair 95% of the laptops we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We actively discourage uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs.
Q. What is the P&P for returning the laptop?
A. We charge £18 delivery/insurance for laptops being returned to a
UK mainland address. You can also arrange for collections from our premises
and only pay your own courier service.
Q. Some companies try to sell you a replacement laptop because they make
bigger profits on sales than on repairs. Do you sell laptops?
A. We don't sell any laptops - new or second hand, so there is no
conflict of interest. We understand that moving to a different laptop can
be distressing and very time consuming. Most users prefer to have their existing laptop, with all their favourite software and
data, fixed. Most new laptops are now sold with Vista
and users may need more time to learn the new operating system. Your much loved old
camera, printer or webcam might need new drivers. Some
manufacturers have no plans to develop Vistadrivers for older hardware.
Q. What happens if my computer develops the same fault during the 90 day
warranty period.
A. We have a very low returns rate, about 1 in 50 repairs. With all complex electronics there is a small chance that a fault may
recur. We
aim to give all warranty jobs top priority and fix the fault quickly. We
also reimburse the postage for warranty returns. If the
fault can't be repaired then a FULL REFUND will be given for the initial
repair and the laptop returned to you.
Q. Do you have a workshop in UK?
A. We are based in Harrow (North London), but we do service laptops and supply spare parts for customers all over the UK including
UK.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
One of the UK's finest Packard Bell, Acer and Netbooks laptop repair facilities. Our engineers are trained to fix problems like LCD, broken headphones socket, power pin, display brightness, keyboard and faulty backlight on most Packard Bell, Acer and Netbooks laptops. We can service almost all laptops and notebooks, except Apple products.
