Q. Why do you offer a NO FIX - NO FEE service when most other companies charge for
running diagnostics and engineer time even
when they can't repair the laptop?
A. Our aim is to only profit from successful repairs. We are confident that
our IBM trained engineers will repair most of the laptops we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We try to prevent uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs.
Q. What happens if the cost of repair is higher than the phone quote?
A. There are some cases where a laptop has suffered more damage than the
initial telephone diagnosis would suggest. The engineer will call you with his
findings and provide you with a revised quote. You have the right to
decline the repair. If you collect your laptop from our premises there is
absolutely NO CHARGE.
Q. How long do repairs take?
A. It really depends on the exact nature of the fault. Most backlights,
keyboards, LCDs and broken power socket pins can be repaired in 1-2 days, when parts are
in stock, otherwise 4-5 days. Video and motherboard faults usually take 2-5 days
because extensive testing is required after repairs. Same day repairs need
to be prearranged to ensure that engineer time and parts are allocated for the job -
please call.
Q. What happens if my computer develops the same fault during the 90 day
warranty period.
A. We have a very low returns rate, about 1 in 50 repairs. With all complex electronics there is a small chance that a fault may
recur. We
aim to give all warranty jobs top priority and fix the fault quickly. We
also reimburse the postage for warranty returns. If the
fault can't be repaired then a FULL REFUND will be given for the initial
repair and the laptop returned to you.
Q. Do you have a workshop in Soho?
A. We are based in Harrow (North London), but we do service laptops and supply spare parts for customers all over the UK including
Soho.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
Fast repairs on Fujitsu, Sony and Dell with faults like blue screen - BSODs, LCD, dark screen with faint image and display. Sameday service available on some faults - please call.
