Q. How can you offer a NO FIX - NO FEE service when most other companies charge for
checking the laptop and engineer time even
when they can't repair the laptop?
A. We are confident that
our expert engineers will repair 95% of the computers we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We actively discourage uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs.
Q. What happens if the cost of repair is higher than the phone quote?
A. There are a few cases where a laptop has suffered more damage than the
initial diagnosis would suggest. The engineer will call you with his
findings and provide you with a revised quote. You have the right to
reject the repair. If you collect your laptop from our premises there is
absolutely NO CHARGE.
Q. Some companies try to sell you a replacement laptop because they make
bigger profits on sales than on repairs. Will you try to sell me a laptop?
A. We are a repair company 100% - we don't sell any laptops, so there is no
conflict of interest. We understand that moving to a different laptop can
be a big inconvenience and very time consuming. Most users prefer to have their existing laptop, with all their favourite software and
data, fixed. Most new laptops are now sold with Windows 7 or Vista
and users may need more time to learn the new operating system. Your much loved old
camera, scanner, printer or webcam might need new Vista drivers.
Q. What happens if my computer develops the same fault during the 90 day
warranty period.
A. We have a very low returns rate, about 1 in 50 repairs. With all complex electronics there is a small chance that a fault may
recur. We
aim to give all warranty jobs top priority and fix the fault quickly. We
also reimburse the postage for warranty returns. If the
fault can't be repaired then a FULL REFUND will be given for the initial
repair and the laptop returned to you.
Q. Do you have a workshop in Rotherhithe?
A. We are based in Harrow (North London), but we do service laptops and supply spare parts for customers all over the UK including
Rotherhithe.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
Rotherhithe laptop repair customers are welcome at UK's top Compaq, Acer and Packard Bell repair centre based in Harrow. Specialists in LCD, lost windows password, brake hinge, NTLDR is missing, faulty mouse pad and PCMCIA replacement and repairs
