Q. What is the postage for returning the laptop?

A. We charge £18 delivery/insurance for laptops being returned to a UK mainland address. We use CityLink Next Day service. You can also arrange for collections from our premises and only pay your own courier service. 

Q. Some companies try to sell you a replacement laptop because they make bigger profits on sales than on repairs. Will you try to sell me a laptop? 

A. We are a repair company 100% - we don't sell any laptops, so there is no conflict of interest. We understand that moving to a different laptop can be distressing and very time consuming. Most users prefer to have their existing laptop, with all their favourite software and data, fixed. Most new laptops are now sold with Windows 7 or Vista and users may need more time to learn the new operating system. Your much loved old camera, printer or webcam might need new drivers.

A. It really depends on the exact nature of the fault. Most backlights, keyboards, LCDs and broken power socket pins can be repaired in 1-2 days, when parts are in stock, otherwise 4-5 days. Video and motherboard faults usually take 2-5 days because extensive testing is required after repairs. Same day repairs need to be prearranged to ensure that engineer time and parts are allocated for the job - please call. 

Q. Do you have a workshop in Queensbury?

A. We are based in Harrow (North London), but we do service laptops and supply spare parts for customers all over the UK including Queensbury.

Modern components are more complex groups as integrated circuits with function such as resistor array and logic gates. The transformer on Advent inverter may burn out and cause a backlight problem. Most of the Queensbury outer case of a laptop is made of plastic. These parts include hinge covers, palm rest assemblies, base plastics, drive bezels, switch panels, screen back and screen front bezels. Most Queensbury brand manufactures are happy to supply these parts, others don’t supply any and we have to rely on used and pulled parts. Customers are often surprised by the cost of plastics - you have to take into Queensbury account the stock control, administration and shipping costs involved in supplying small plastics. Typically, plastics can cost from £40-£100.