Q. How can you offer a NO FIX - NO FEE service when most companies charge for
running diagnostics and engineer time even
when they can't repair the laptop or the parts are too expensive?
A. Our aim is to only profit from successful repairs. We are confident that
our expert engineers will repair 95% of the laptops we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We actively discourage uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs.
Q. What happens if the cost of repair is higher than the phone quote?
A. There are a few cases where a laptop has suffered more damage than the
initial diagnosis would suggest. The engineer will call you with his
findings and provide you with a revised quote. You have the right to
decline the repair. If you collect your laptop from our premises there is
absolutely NO CHARGE.
Q. What is the delivery charge for returning the laptop?
A. We charge £18+VAT delivery/insurance for laptops being returned to a
UK mainland address. You can also arrange for collections from our premises
and only pay your own courier service.
Q. Some companies try to sell you a replacement laptop because they make
bigger profits on sales than on repairs. Do you sell laptops?
A. We are a repair company 100% - we don't sell any laptops, so there is no
conflict of interest. We understand that moving to a different laptop can
be a big inconvenience and very time consuming. Most users prefer to have their existing laptop, with all their favourite software and
data, fixed. Most new laptops are now sold with Vista
and users may need more time to learn the new operating system. Your old
camera, scanner, printer or webcam might need new Vista drivers. Some
manufacturers have no plans to create Vista drivers for older hardware.
Q. What is the time scale for repairs?
A. It really depends on the exact nature of the fault. Most backlights,
keyboards, LCDs and broken power socket pins can be repaired in 1-2 days, when parts are
in stock, otherwise 4-5 days. Video and motherboard faults usually take 2-5 days
because extensive testing is required after repairs. Same day repairs need
to be prearranged to ensure that engineer time and parts are allocated for the job -
please call.
Q. What happens if my computer develops the same fault during the 60 day
warranty period.
A. We have a very low returns rate, about 1 in 70 repairs. With all complex electronics there is a small chance that a fault may
recur. We
aim to give all warranty jobs top priority and fix the fault quickly. We
also reimburse the postage for warranty returns. If the
fault can't be repaired then a FULL REFUND will be given for the initial
repair and the laptop returned to you.
Q. Do you have a workshop in Park Royal?
A. We are based in Harrow Middlesex (North London), but we do service laptops and supply spare parts for customers all over the UK including
Park Royal.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
UK's top independent notebook repair centre for HP, Sony and Toshiba. We are based in Harrow (North London) and repair notebooks for customers all over the UK as well as Park Royal. We focus in resolving problems like defective backlights, power sockets, DC jacks, LCD display replacements and video graphics.
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