Q. Why do you offer a NO FIX - NO FEE service when most companies charge for
checking the laptop and engineer time even
when they can't repair the laptop?
A. We are confident that
our expert engineers will repair most of the laptops we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We actively discourage uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs. No point in flogging a dead horse.
Q. What is the delivery charge for returning the laptop?
A. We charge £18 delivery/insurance for laptops being returned to a
UK mainland address. You can also arrange for collections from our premises
and only pay your own courier service.
Q. What happens if my computer develops the same fault during the 90 day
warranty period.
A. We have a very low returns rate, about 1 in 50 repairs. With all complex electronics there is a small chance that a fault may
recur. We
aim to give all warranty jobs top priority and fix the fault quickly. We
also reimburse the postage for warranty returns. If the
fault can't be repaired then a FULL REFUND will be given for the initial
repair and the laptop returned to you.
Q. Do you have a workshop in Northolt?
A. We are based in Harrow (North London), but we do service laptops and supply spare parts for customers all over the UK including
Northolt.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
Fast repairs on Acer, Sony and Dell with faults like broken screen, trackpoint control, windows not loading, keyboard and power socket. Sameday service available on some faults - please call.
