Q. Why do you offer a NO FIX - NO FEE service when most other companies charge for
checking the laptop and engineer time even
when they can't repair the laptop or the parts are too expensive?
A. We are confident that
our expert engineers will repair most of the laptops we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We actively discourage uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs. No point in flogging a dead horse.
Q. What happens if the cost of repair is higher than the phone quote?
A. There are a few cases where a laptop has suffered more damage than the
initial telephone diagnosis would suggest. The engineer will call you with his
findings and provide you with a revised quote. You have the right to
reject the repair. If you collect your laptop from our premises there is
absolutely NO CHARGE.
Q. Some companies try to sell you a replacement laptop because they make
bigger profits on sales than on repairs. Will you try to sell me a laptop?
A. We don't sell any laptops - new or old, so there is no
conflict of interest. We understand that moving to a different laptop can
be distressing and very time consuming. Most users prefer to have their existing laptop, with all their favourite software and
data, fixed. Most new laptops are now sold with Vista
and users may need more time to learn the new operating system. Your old
camera, scanner, printer or webcam might need new Windows 7 drivers. Some
manufacturers have no plans to create Windows 7drivers for older hardware. They see it as a waste of their resources.
Q. What is the time scale for repairs?
A. It really depends on the exact nature of the fault. Most backlights,
keyboards, LCDs and broken power socket pins can be repaired in 1-2 days, when parts are
in stock, otherwise 4-5 days. Video and motherboard faults usually take 2-5 days
because extensive testing is required after repairs. Same day repairs need
to be prearranged to ensure that engineer time and parts are allocated for the job -
please call.
Q. Do you have a workshop in Leicester?
A. We are based in Harrow (North London), but we do service laptops and supply spare parts for customers all over the UK including
Leicester.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
Our IBM trained engineers successfully repair 90% of all Fujitsu, Netbooks and Sony with faulty lost windows password, power socket, LCD Screen, modem connection, ADSL connection and CD/DVD not reading issues.
