Q. How can you offer a NO FIX - NO FEE service when most companies charge for
checking the laptop and engineer time even
when they can't repair the laptop?
A. We are confident that
our expert engineers will repair most of the computers we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We actively discourage uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs. No point in flogging a dead horse.
Q. What happens if the cost of repair is higher than the phone quote?
A. There are some cases where a laptop has suffered more damage than the
initial diagnosis would suggest. The engineer will call you with his
findings and provide you with a revised quote. You have the right to
reject the repair. Don't forget that our engineers always quote the lowest realistic prices. If you collect your laptop from our premises there is
absolutely NO CHARGE.
Q. What is the postage for returning the laptop?
A. We charge £18 delivery/insurance for laptops being returned to a
UK mainland address. We use CityLink Next Day service. You can also arrange for collections from our premises
and only pay your own courier service.
Q. Some companies try to sell you a replacement laptop because they make
bigger profits on sales than on repairs. Do you sell laptops?
A. We are a repair company 100% - we don't sell any laptops, so there is no
conflict of interest. Most users prefer to have their existing laptop, with all their favourite software and
data, fixed. Most new laptops are now sold with Windows 7 or Vista
and users may need more time to learn the new operating system. Your old
camera, printer or webcam might need new Windows 7 drivers. They see it as a waste of their resources.
Q. What happens if my computer develops the same fault during the 90 day
warranty period.
A. We have a very low returns rate, about 1 in 50 repairs. With all complex electronics there is a small chance that a fault may
recur. We
aim to give all warranty jobs top priority and fix the fault quickly. We
also reimburse the postage for warranty returns. If the
fault can't be repaired then a FULL REFUND will be given for the initial
repair and the laptop returned to you.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
Memory and hard drive upgrades + repairs on common faults like trackpoint control, brake hinge, blue screen - BSODs, battery not charging and LCD Screen.
