Q. How can you offer a NO FIX - NO FEE service when most companies charge for
running diagnostics and engineer time even
when they can't repair the laptop?
A. We are confident that
our expert engineers will repair 95% of the computers we receive at the
quoted price. We give you an honest and realistic quote before you send us
the laptop. We try to prevent uneconomical and impossible repairs
being sent to us - this saves you time and carriage costs. No point in flogging a dead horse.
Q. What happens if the cost of repair is higher than the phone quote?
A. There are some cases where a laptop has suffered more damage than the
initial telephone diagnosis would suggest. The engineer will call you with his
findings and provide you with a revised quote. You have the right to
decline the repair. If you collect your laptop from our premises there is
absolutely NO CHARGE.
Q. What is the P&P for sending back the computer?
A. We charge £18 delivery/insurance for laptops being returned to a
UK mainland address. You can also arrange for collections from our premises
and only pay your own courier service.
Q. Some companies try to sell you a replacement laptop because they make
bigger profits on sales than on repairs. Will you try to sell me a laptop?
A. We don't sell any laptops - new or old, so there is no
conflict of interest. Most users prefer to have their existing laptop, with all their favourite software and
data, fixed. Most new laptops are now sold with Vista
and users may need more time to learn the new operating system. Your much loved old
camera, printer or webcam might need new Windows 7 drivers. Some
manufacturers have no plans to create Vistadrivers for older hardware. They see it as a waste of their resources.
Q. How long do repairs take?
A. It really depends on the exact nature of the fault. Most backlights,
keyboards, LCDs and broken power socket pins can be repaired in 1-2 days, when parts are
in stock, otherwise 4-5 days. Video and motherboard faults usually take 2-5 days
because extensive testing is required after repairs. Same day repairs need
to be prearranged to ensure that engineer time and parts are allocated for the job -
please call.
Common Faults:
UK REPAIRS INFO
Marlborough House
Business
Hours
Mon-Fri 9.00am-5.00pm
Saturday 10.00am-2.00pm
Visitors welcome
Customers are always
welcome to visit us and discuss their laptop repairs with our engineers.
Parking
Info
You can park in the
residents bays on Bruce Road at all times EXCEPT: Mon-Fri 10-11am
& 2-3pm
(PLEASE AVOID THESE TIMES)
Tube/Rail
Harrow & Wealdstone Station is served by National Rail and London
Underground Bakerloo
Line services.
We are a walking distance away and on the same High Street.
Mailing
Info
Most customers send us their laptops by
mail. The average cost of sending a laptop to us using the post is £18
for next day delivery with insurance.
Our IBM trained engineers successfully repair 90% of all Fujitsu, HP and Advent with faulty dark screen with faint image, spill on keyboard, flickering display screen, keyboard and burning power connector issues.
